Your new role
We’re looking for a proactive and detail-driven Project Manager to lead key operational,
logistical, and customer experience initiatives within The Sofa Delivery Co’s Optimise
agenda. You’ll play a vital role in driving improvements that streamline delivery times, reduce costs, and elevate customer satisfaction all while championing our Better Never Stops culture across the business.
You’ll also contribute to transformative projects within our Evolve agenda, supporting
medium- and long-term goals such as our “fewer, bigger sites” strategy. In this role, you’ll
help shape the future of our operations and ensure every initiative delivers on our promise of Delivering Moments That Matter for our customers.
What you'll be doing
● Lead the end-to-end delivery of projects within the Optimise agenda, from planning
through to implementation.
● Coordinate cross-functional teams including warehouse, delivery, customer
service, and tech to ensure projects are delivered on time and to a high standard.
● Develop and execute detailed project plans outlining timelines, milestones, resource
requirements, and risk assessments.
● Monitor key performance indicators such as on-time delivery rates, NPS, order
completion times, and returns/damages.
● Provide regular progress updates, insights, and results to leadership and key
stakeholders.
● Manage budgets and allocate resources efficiently to maximise project outcomes.
● Foster a Better Never Stops mindset by embedding sustainable improvements
across systems, processes, and ways of working.
● Ensure all initiatives remain customer-focused and aligned with our purpose of
Delivering Moments That Matter.
● Partner with operational teams to embed changes and realise measurable benefits.
● Contribute to medium- and long-term projects within the Evolve agenda, working
closely with the Senior Project Manager.
● Support initiatives such as the fewer, bigger sites programme, driving efficiency and
scalability across operations.
● Proactively bring forward ideas, insights, and recommendations that help the
business evolve, adapt, and stay ahead of customer expectations.
Project Management & Delivery
● Define clear project scopes, business cases, and delivery plans with robust
governance and transparent reporting.
● Identify and manage risks, issues, and dependencies to ensure successful project
outcomes.
● Engage and align stakeholders across the business to secure commitment and
shared ownership of results.
● Deliver initiatives efficiently and on time, creating measurable value for both the
business and our customers.
Leadership & Collaboration
● Lead by example, embodying The Sofa Delivery Co’s values and championing our
Better Never Stops culture and Delivering Moments That Matter purpose.
● Coach and support colleagues to strengthen project management and change
delivery capability across teams.
● Collaborate with the wider leadership team to ensure all initiatives align with strategic
goals and operational priorities.
The role is for you if…
● Proven project management and change delivery expertise, with the ability to
manage multiple initiatives simultaneously.
● Highly analytical and data-driven, capable of turning insights into practical,
results-oriented solutions.
● Strong understanding of The Sofa Delivery Co’s operations, ideally gained
through experience within the CDC Operational Team.
● Skilled in building strong internal networks and applying continuous
improvement methodologies to identify opportunities, eliminate waste, and
reduce operating costs.
● Accountable for ensuring all initiatives are delivered effectively, consistently,
and sustainably across the CDC network — including smooth handover of
projects into operational teams.
● Able to balance short-term operational improvements with contributions to
longer-term strategic goals.
● Excellent stakeholder management and influencing skills, with the ability to
build trusted relationships across all levels of the organisation.
● Strong problem-solving, organisational, and planning abilities, with a
structured and methodical approach to delivery.
● Resilient, adaptable, and comfortable working in a fast-paced, evolving
environment.
● Experience in project management, logistics, or operations, ideally within e-
commerce, furniture, or last-mile delivery.
● Proven track record of managing multiple complex projects simultaneously, from
inception to completion.
● Exceptional communication, leadership, and organisational skills, with the ability to
influence and engage stakeholders at all levels.
● Strong analytical mindset with the ability to interpret data and translate insights into
actionable recommendations that drive decision-making.
● Exposure to medium- and long-term change programmes, such as operating model
development, ESG, or sustainability initiatives.
● Well-developed project management toolkit — formal qualifications such as
PRINCE2, Agile, or equivalent are desirable.
● In-depth understanding of logistics and supply chain operations, particularly within
furniture or bulky-item delivery environments.
● Familiarity with warehouse management systems (WMS) and related logistics
technologies.
● Demonstrated ability to work cross-functionally and build strong relationships with
senior stakeholders.
● Experience scaling operations in startup or high-growth environments, balancing
agility with structure.
● Comfortable managing ambiguity and delivering outcomes in complex, fast-paced
settings.
● Demonstrates professional credibility, clear communication, and strong influencing
skills.
● Excellent presentation, negotiation, and stakeholder engagement abilities, capable of
simplifying complex information for diverse audiences.
● Strong financial and commercial acumen, with the ability to assess the business
impact of operational decisions.