Your new role
We are looking for a Senior Development Manager to work closely with the Head of
Development, Performance, and Analytics in shaping and driving strategy across our
Optimise, Evolve, and Grow agendas.
In this role, you will help deliver the Optimise agenda, using data, performance
management, and analytics to drive continuous improvement and embed our Better Never Stops culture. You will also support the Evolve agenda, contributing to transformational programmes, operating model reviews, and future-focused initiatives such as ESG and circularity.
Additionally, you will play a key role in the Grow agenda, partnering with colleagues to
expand Sofa Delivery Co as a successful third-party logistics (3PL) provider, focusing on
new business, customer performance, and profitable growth. This is a pivotal position in delivering our 4-year strategy, combining operational excellence with long-term strategic development, while ensuring we continue Delivering Moments That Matter for our customers.
What you'll be doing
● Drive the business-wide performance and analytics agenda, ensuring data and
insights inform operational excellence and strategic decision-making.
● Develop, implement, and maintain performance measurement frameworks,
dashboards, and KPIs to monitor and enhance operational delivery.
● Leverage analytics to uncover improvement opportunities and ensure all initiatives
elevate the customer experience, aligned with our Delivering Moments That Matter
promise.
● Champion a culture of continuous improvement and learning, inspiring teams to
adopt and embed the Better Never Stops mindset across the organisation.
● Lead transformational programmes and initiatives aligned with our 4-year strategy,
including operating model reviews, sustainability, ESG, and circularity.
● Provide strategic leadership, planning, and execution of complex, cross-functional
programmes, delivering transformative change and measurable business value while
keeping the customer experience central — Delivering Moments That Matter.
● Oversee multiple projects or workstreams, ensuring alignment with organisational
objectives, governance standards, and stakeholder expectations.
● Translate strategic objectives into actionable programme plans, roadmaps, and
performance metrics.
● Manage interdependencies, risks, and project interconnections to ensure cohesive
and timely delivery.
● Support commercial modelling to ensure new customer propositions drive
sustainable, profitable growth.
● Design and maintain standard operating procedures to optimise operations and
supporting functions.
● Analyse complex operational and financial data to identify trends, insights, and
opportunities for improvement. Support Delivery of Grow – Expanding into 3PL
● Contribute to the growth strategy to establish Sofa Delivery Co as a successful third-
party logistics (3PL) provider.
● Collaborate with commercial and operations teams to monitor, analyse, and optimise
customer performance.
● Support QBRs and formal customer interactions, providing insights and
recommendations.
● Design and implement scalable solutions that enable growth while embedding a
Better Never Stops approach in processes and delivery.
The role is for you if...
● Strong strategic thinker with the ability to translate vision into actionable programmes
and initiatives.
● Excellent analytical and problem-solving skills, capable of interpreting complex data
to generate meaningful insights.
● Experienced in designing and embedding performance frameworks, KPIs, and
reporting tools to drive accountability and improvement.
● Strong leadership and people development skills, fostering a high-performance,
collaborative culture.
● Highly effective in influencing and stakeholder management at board and senior
leadership levels.
● Able to balance short-term operational delivery with support for long-term strategic
initiatives.
● Solid commercial acumen, with the ability to identify and shape profitable growth
opportunities.
● Proficient in IT and digital tools to support data-driven decision-making.
● Demonstrates integrity, reliability, and a positive, can-do attitude.
● Skilled at multi-tasking and prioritising competing demands effectively.
● Personable and approachable, with the ability to lead, develop, and maintain strong
external relationships.
● Proven experience in project or programme management within logistics, supply
chain, retail, or a related sector.
● Strong background in performance management, business analytics, and data-driven
decision-making.
● Highly analytical, able to collect, organise, interpret, and communicate large volumes
of information with accuracy and attention to detail.
● Experience supporting large-scale transformation and change programmes.
● Knowledge of ESG, sustainability, and circularity principles within supply chain or
logistics contexts.
● Degree-level education (or equivalent) is desirable.
● Excellent communication and influencing skills, with the ability to explain complex
concepts to diverse audiences.
● Skilled in technical project and programme planning, with strong organisational
abilities and a pragmatic approach to problem-solving.
● Demonstrates professional credibility, confidence, and articulate communication in all
interactions.