Warehouse Team Leader

What you'll be doing

• Supporting the overall CDC operation, with accountability for customer orders
• Working in partnership with the transport team to ensure efficient inbound of supplier deliveries and outbound delivery customer orders
• Ensuring consistently high standards of customer service is delivered by your team, in line with the DFS customer promise and operational excellence
• Ensuring customer expectations are met through efficient operations and people practices, including managing absence, holidays, banked days and overtime
• Leading your team by example and ensure high standards are continually maintained
• Maintaining high standards of Health & Safety and housekeeping compliance in the warehouse
• Lead the recruitment of warehouse colleagues, conducting interviews and proactively providing feedback within SLAs
• Giving all new starters in the warehouse team receive a great induction using the standard operative induction guides
• Reviewing your teams performance, providing regular feedback to ensure their performance is as expected

The role is for you if...

• You take pride in your work and prioritise safety – of yourself and those around you
• You like variety in your day and the occasional challenge
• You’ve got a dedicated work ethic and want to be recognised and rewarded for it
• You want to work in an environment where everyone is welcome and can have fun
• You enjoy working as part of a wider team
• You have operational management, planning and scheduling skills
• You have experience managing a team and encouraging great performance
• You strive to deliver high standards of customer service and compliance

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful  things someone can buy. That’s why we’re on a mission to be the best two-person  delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Our installation experts are given the tools, training and support to make moments  matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether you’re in the warehouse, out on the road, or in a customer’s home, at  SoDelCo, you’ll deliver moments that matter.

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

The Sofa Delivery Company Benefits

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.

• Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest!

• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Free, on-site, physio sessions

• Company Pension Scheme

• Group Sharesave Scheme

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

Any offer is subject to DBS Checks