Your new role
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Operations Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example.
The Warehouse Operations Manager role is to support the Customer Distribution Manager in larger sites, to ensure that the operations is smooth, efficient and safe at all times. This role will be to support the leadership of the site, in order to ensure we offer the best service to our customers whilst ensuring we remain compliant in Health & Safety and transport regulations.
What you'll be doing
Support the Customer Distribution Manager in managing the customer-facing side of your site
To ensure consistently high standards of customer service is delivered in line with the DFS customer promise and operational excellence which is measures through NPS scores and support the team in aiming for exceptional service for all
Be passionate about doing the right thing for our customers and people at all times
To coach, develop and motivate the CDC team and to identify top talent
Where necessary, support the Customer Distribution Manager in appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall
Maintain high standards of Health & Safety and housekeeping compliance to ensure our locations are a safe place to work
Support the Customer Distribution Manager in ensuring efficient inbound of supplier deliveries and outbound delivery customer orders
Support the Customer Distribution Manager in the management of recruitment needs in your CDC
Ensure optimal utilisation of transport fleet for store to customer e.g. optimising load volumes per store
Support in managing any disciplinaries, sickness and people issues with appropriate support from the HR team
Support in the recruitment and onboarding process, to ensure that we recruit the best people for our business to ensure we are the best 2 person delivery service around
The role is for you if...
Excellent customer service skills
Excellent operational management, planning and scheduling skills
Professional conduct at all times
Smart and presentable appearance at all times
Capable of managing poor performance and encouraging great performance
Must be fully conversant with the Transport Law governing Driving Hours.
Have a knowledge of daily vehicle maintenance.
Strive to deliver high standards of customer service
Customer service
People management skills
Examples of leading a team
Budget Management experience
Working Time and driving hours experience
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. feels at home.
Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.
We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!
The Sofa Delivery Company Benefits
A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers
Monday - Friday, but with business needs 5 in 7
30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave
Any offer is subject to DBS Checks