Your new role
Think Customer
● Support the overall CDC operation, with accountability for all customer deliveries
● Work in partnership with the warehouse operations team to ensure efficient inbound of
supplier deliveries and outbound delivery customer orders
● Ensure consistently high standards of customer service is delivered by your team at all
times, in line with the DFS customer promise and operational excellence
● Ensure customer expectations are met through efficient operations and people practices,
including managing absence, holidays, banked days and overtime
● Ensure daily vehicle debriefs take place at the start and end of the shift, taking
responsibility for the team's Personal Digital Assistant (PDA) use, monitoring and
improving On Time / In Full (OTIF) delivery stats, and ensuring customer NPS feedback is
reviewed and shared with the team
● Support the Transport Manager with accident management and property damage
investigating and reporting.
● Accountable for optimal utilisation of transport fleet for store to customer e.g. optimising
load volumes per store
Aim High
● Lead your team by example and ensure high standards are continually maintained
● Lead, coach, develop and motivate the team through all aspects of their individual roles
● Support the Transport Manager to ensure high standards of vehicle compliance are
maintained at your site
● Responsible for vehicle check completion, defect logging, in-day vehicle tracking, gate
checks and general vehicle standards
● Responsible for full auditable compliance on vehicle and trailer maintenance, truck
downloads, driver time directives etc
● Maintain high standards of Health & Safety and housekeeping compliance in the
warehouse and company vehicles
● Organise and prepare for timely delivery of changeover stock to stores and ensure
adequate support is provided in store on changeover days, in line with the plan agreed
with the stores
What you'll be doing
Be Real
● Lead the recruitment of drivers and delivery colleagues, conducting interviews and
proactively providing feedback within SLAs
● Ensure all new starters in the transport team receive a great induction using the standard
driver induction guides and work closely with the Transport Manager and fleet team to
ensure essential vehicle compliance is delivered and understood, along with the general
employee induction
● Review your teams performance, providing regular feedback to ensure their performance
is as expected, identifying improvements and creating training plans where necessary
● Work with the Transport Manager to ensure team cover is sufficient for peak and busy
periods, proactively planning hours and holiday allocation for your shifts
● Proactively manage absence, responsible for completing return to work conversations
with your team members, supporting their wellbeing and working with HR to access
support where needed. Ensuring thorough records are kept for fact finding to support
instances of high absence
● Proactively manage people issues with appropriate support from the HR team and the
Transport Manager
The role is for you if...
Desirable to be fully conversant with the Transport Law governing Driving Hours
● Transport CPC qualified or committed to working towards this qualification (to qualify
within agreed period post appointment)
● IOSH Health & Safety qualification preferable
● Excellent customer service skills
● Operational management, planning and scheduling skills
● Professional conduct at all times
● Smart and presentable appearance at all times
● Proven experience of people management
● Experience of encouraging great performance and managing poor performance as
required
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.
We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome
The Sofa Delivery Company Benefits
- 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
- Access to a wide range of perks, including amazing retailer and days out discounts
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
- Company Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Enhanced maternity, paternity and adoption leave