Shift Supervisor

What you'll be doing

• Ensure that labour costs in your department fall within budget as defined by the Warehouse Operations Manager 

• Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels. 

• Monitor productivity performance and agreed KPIs with the DC Manager and ensure targets are met or exceeded

• Investigate customer services issues as directed by the Planning and Liaison Manager and provide prompt feedback and suggestions on remedial actions to prevent similar issues

• Maintain all inventory management procedures related to the department you run in line with company guidelines, working in partnership with the Planning and Liaison Manager

• Ensure the department meets all Health & Safety requirements and direct reports are aware of their responsibilities.

• Ensure compliance to standard operating procedures

• Take responsibility for all areas of people management for direct reports including coaching, nurturing talent and motivating the team through effective leadership

• Provide feedback, coaching and guidance to colleagues in your area of responsibility

 Knowledge of warehouse systems, functions and audit trails
 Experience of working in an environment where there are standard operating procedures
 Experience of managing disciplinary, performance and absence procedures
 Organisation skills and the ability to plan, prioritise and manage own time
 People management and leadership – ability to motivate and communicate effectively. Ability to cater style
dependent on the situation and resource employed.
 Experience of leading health and safety, IOSH certified is preferred but not essential
 Ability to challenge others on their methods of working and manage process adherence
 Strong computer literacy: Microsoft Suite (Word, Excel, Access and PowerPoint)
 Ability to multi-task in a fast-paced environment, including working in a start-up atmosphere.
 Ability to effectively communicate issues and direction to colleagues and senior management.
 Basic understanding of and willingness to learn and adopt professional and industry standards.

Work closely with management colleagues to drive efficiencies across the Distribution Centre promoting a culture of continuous improvement 

The role is for you if...

• Experience; Minimum 3 years of experience in warehouse, distribution and supply chain in a supervisory role

• Knowledge of warehouse systems, functions and audit trails 

• Experience of working in an environment where there are standard operating procedures 

• Experience of managing disciplinary, performance and absence procedures

• Organisation skills and the ability to plan, prioritise and manage own time

• People management and leadership – ability to motivate and communicate effectively. Ability to cater style dependent on the situation and resource employed.

• Experience of leading health and safety, IOSH certified is preferred but not essential

• Ability to challenge others on their methods of working and manage process adherence

• Strong computer literacy: Microsoft Suite (Word, Excel, Access and PowerPoint)

• Ability to multi-task in a fast-paced environment, including working in a start-up atmosphere.

• Ability to effectively communicate issues and direction to colleagues and senior management.

• Basic understanding of and willingness to learn and adopt professional and industry standards.

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful  things someone can buy. That’s why we’re on a mission to be the best two-person  delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Our installation experts are given the tools, training and support to make moments  matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether you’re in the warehouse, out on the road, or in a customer’s home, at  SoDelCo, you’ll deliver moments that matter.

We’re an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!

The Sofa Delivery Company Benefits

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.

• Fantastic Hours of work will be 8am - 5pm, any 5 days from 6 (no sunday working but rota on saturday of approx 1 in 4)

• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Free, on-site, physio sessions

• Company Pension Scheme

• Group Sharesave Scheme

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

Any offer is subject to DBS Checks