Your new role
The Administrator role is a crucial support to the teams throughout the DC, you would be supporting the administrative tasks using our in-house stock management systems, producing reports, handling complaints and problem solving anything needed within the distribution centre
What you'll be doing
Think Customer
To ensure our customers sensitive data is handled alongside data protection/compliance policies
Be discrete about each brand’s business, not divulging information to outside parties
To support the operation and escalate any issues with stock or orders via the Inventory Manager
Uphold a professional and friendly telephone manner when speaking to both customers and colleagues providing them with quality and accurate information
Aim High
To maintain a high standard of personal presentation at all times
To liaise effectively with brands, suppliers and 3PLs to support the operation where necessary
To ensure a team spirit is carried throughout all aspects of the role and across all brands
To maintain a high level of standards within the office at all times
Be Real
To ensure data input is carried out promptly and accurately
To adhere to all company guidelines and procedures and ensure that all data is held correctly as per the company paperwork retention policy and audit guidelines
To be flexible in supporting where necessary and be available to work days outside the normal hours of contract including bank holidays and weekends in line with the needs of the business.
The role is for you if...
Excellent written & oral communication skills
Problem solver with the ability to act quickly
Team Working
Organisational skills
Drive and Motivation
Attention to detail
Excellent IT skills
Positive attitude
Multi-task and the ability to prioritise multiple demands.
Personable and friendly approach
Experience & Qualifications :
Previous experience in a Customer Service / Administration environment
Knowledge of warehouse management systems
Excellent communication and influencing skills with the ability to explain complex information to a wide range of audiences
Proven ability to influence the confidence of stakeholders
Can demonstrate professional credibility and articulate communication
Ability to undertake work of a complex nature and be comfortable with ambiguity
Working Pattern:
Working hours will be Monday to Friday, working 8am-5pm each day and will include Bank Holiday working. Some Saturday working may be required and will be agreed in advance with your manager.
About The Sofa Delivery Company
Dwell is one of the UK's fastest growing multi-channel brands offering discerning customers contemporary, exclusive in-house designed furniture and a growing range of home accessories. Our aim is to inspire our customers and give them outstanding customer service and fabulous products.
We are looking for Warehouse Operatives based in our Distribution Centre to join us. This is an excellent opportunity to join a fun, fast-growing entrepreneurial company with training and career opportunities.
The Sofa Delivery Company Benefits
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
- 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
- Access to a wide range of perks, including amazing retailer and days out discounts
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
- Free, on-site, physio sessions
- Company Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Enhanced maternity, paternity and adoption leave