Your new role
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Customer Compliance Manager, you will be playing an important part in the journey, managing our on-site Administrators.
In this role, you will be part of an expert team, to ensure that all of our customer queries are dealt with promptly and with a level of service that we strive for. You will be reporting into the Regional Customer Operations Manager and supporting other sites in The COM's absence as well as the direct manager for the on-site administrators and will work closely with our central administration teams, to deliver exceptional service in a busy environment.
As a line manager, you’ll need to support and coach the team to ensure that we are not only delivering, but that we’re doing so in the right way and remain safe and compliant.
If you’re able to build strong relationships with both internal and external customers, have a keen eye for detail, are passionate about compliance and you’re able to spot areas for improvement… This role is for you!
What you'll be doing
Responsibilities:
Ensuring high standards of service is delivered by your team
Supporting the CDC teams, increasing the level of compliance in stock
Building strong with relationships with our retail brand partners
Lead, coach and develop your team. Motivating them through all aspects of their roles
Holding responsibility for all inbound customer queries being dealt with quickly and effectively
Maintaining high standards of health and safety and housekeeping throughout the CDC
Supporting the Customer delivery manager with any recruitment and onboarding that needs to take place
The role is for you if...
You take pride in your work and prioritise safety – of yourself and those around you
You like variety in your day and the occasional challenge
You’ve got a dedicated work ethic and want to be recognised and rewarded for it
You want to work in an environment where everyone is welcome and can have fun
You enjoy working as part of a wider team
You have experience in auditing process, maintenance, WTD & drivers hours legislations
You have experience in stock management and maintenance
You have experience managing a team and encouraging great performance
You strive to deliver high standards of customer service and compliance
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.
We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!
Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
The Sofa Delivery Company Benefits
A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
Fantastic 5 in 7 days shift - working hours being Mon- Fri with occasional weekends or late night working
30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave