Customer Compliance Manager

What you'll be doing

Responsibilities:

• Ensuring high standards of service is delivered by your team

• Supporting the CDC teams, increasing the level of compliance in stock, transport, health & safety and people

• Building strong with relationships with our retail brand partners

• Lead, coach and develop your team. Motivating them through all aspects of their roles

• Holding responsibility for all inbound customer queries being dealt with quickly and effectively

• Maintaining high standards of health and safety and housekeeping throughout the CDC

• Supporting the Customer delivery manager with any recruitment and onboarding that needs to take place

The role is for you if...

• You take pride in your work and prioritise safety – of yourself and those around you

• You like variety in your day and the occasional challenge

• You’ve got a dedicated work ethic and want to be recognised and rewarded for it

• You want to work in an environment where everyone is welcome and can have fun

• You enjoy working as part of a wider team

• You have experience in auditing process, maintenance, WTD & drivers hours legislations

• You have experience in stock management and maintenance

• You have experience managing a team and encouraging great performance

• You strive to deliver high standards of customer service and compliance

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful  things someone can buy. That’s why we’re on a mission to be the best two-person  delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Our installation experts are given the tools, training and support to make moments  matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.

We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!

We’re an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

The Sofa Delivery Company Benefits

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.

• Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest!

• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Free, on-site, physio sessions

• Company Pension Scheme

• Group Sharesave Scheme

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

Any offer is subject to DBS Checks